Terms & Conditions – My Heavenly Cakes

By paying a booking fee or full payment, you agree to the following Terms & Conditions. These terms are legally binding and apply to all orders placed with My Heavenly Cakes. Please read them carefully.

1. About Us

This website is operated by My Heavenly Cakes. Throughout these Terms, "we", "us", and "our" refer to My Heavenly Cakes. By accessing our website or placing an order, you agree to be bound by these Terms, including any policies referenced or linked herein.

We reserve the right to update or amend these Terms at any time. It is your responsibility to check this page for updates. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

2. Prices, Quotes & Payment

Quotes & Pricing

  • All quotes are valid for 2 months from the date issued.

  • Once a booking fee is paid, the quoted price is locked, unless affected by exceptional circumstances beyond our control (e.g., major price increases in ingredients or utilities).

Booking Fees & Payments

  • Non-wedding cakes (over £100): A £50 non-refundable booking fee is required to secure your date.

  • Orders under £100: Full payment is required to confirm the booking.

  • Save the Date for Wedding Cakes
    A non-refundable booking fee of £100 for 2025 weddings and £130 for 2026 weddings is required to secure your wedding date. This fee covers your consultation and taster box. Payment should be made within 7 days of receiving your invoice.  Final wedding cake balance is due 6–8 weeks before the event.

  • For wedding bookings made within 3 months of the event, a 50% non-refundable deposit is required, with the balance due 3 weeks prior.

Taster Boxes

  • Priced at £30, which will be deducted from your final invoice if you proceed with a wedding booking.

Payment Methods

  • We accept payment via bank transfer, debit/credit card, ClearPay, Klarna,and PayPal.

Late Payments

  • Failure to pay the booking fee within the quote's 2-month validity will void the quote.

  • Full payment must be received and cleared by the agreed date. If not, the order will not be fulfilled.

3. Cancellations & Postponements

Client Cancellations

  • Booking fees and deposits are non-refundable.

  • If cancellation occurs:

    • More than 3 weeks before the event: A partial refund may be considered, minus costs for work already undertaken.

    • Within 3 weeks: 75% of the total cost will be retained.

    • Within 7 days: 100% of the total cost will be retained.

Cancellations must be submitted in writing to lois@myheavenlycakes.uk and are only valid once acknowledged by us.

Postponements

  • We will try to accommodate postponements but cannot guarantee availability.

  • If your new date is unavailable, it will be treated as a cancellation.

Our Right to Cancel

We reserve the right to cancel an order due to:

  • Illness, injury, family emergencies, or circumstances beyond our control.

  • Threatening, abusive, or obstructive behaviour from the client.

  • Unreasonable or excessive communication.

If we cancel, a full or partial refund may be issued depending on the work completed. In cases of client misconduct or breach of contract, we reserve the right to withhold the booking fee and invoice for completed work (e.g., consultations, design, materials purchased).

We do not accept wedding cake bookings from third parties (e.g., friends or family). We require direct contact with the couple to ensure clear communication.

4. Design Policy

  • Please carefully check your order confirmation. All changes must be submitted in writing no later than 3 weeks before the event.

  • If changes affect the cost or require rework, your invoice will be updated accordingly.

  • Designs inspired by photos will be interpreted in our own style and are not exact replicas.

  • We are not liable for melted chocolate decorations after the cake leaves our possession.

5. Allergies & Dietary Requirements

We can offer vegan cakes and gluten, egg or nuts free upon request. However, as our kitchen handles all major allergens, we cannot guarantee zero traces.

Clients are responsible for:

  • Informing guests of allergy risks.

  • Removing non-edible decorations (e.g., dowels, wires, ribbons) before serving.

  • Ensuring that the event representative and/or venue kitchen staff receive the ingredients and allergen list we provide, and that they take responsibility for informing guests of any allergens present.

6. Delivery, Collection & Setup

Delivery

  • Delivery is charged based on mileage and time.

  • We are not liable for delays due to traffic, weather, or other unforeseen circumstances. In such cases, maximum refund is limited to the delivery fee.

Collection

  • We prefer to personally deliver tiered cakes to ensure safe transportation and proper setup at your venue. However, if you choose to collect a tiered cake, you do so at your own risk, and a disclaimer will be issued stating that My Heavenly Cakes' responsibility ends at the point of collection. We will not be held liable for any damage that occurs after the cake leaves our premises.   Once collected, cakes are the client’s responsibility. We recommend transporting tiered cakes with care and checking your event insurance for coverage.

Setup

  • Clients must ensure the table, stand, linen, and knife are ready on arrival.

  • Delays may incur a fee of £30 per hour.

7. Storage & Consumption

  • Storage and allergen guidance is provided with every order.

  • Sugar paste cakes should not be refrigerated—this causes condensation and accelerates staling.

  • Leftovers should be wrapped and frozen for longer shelf life.

8. Complaints & Refunds

  • Complaints must be raised upon delivery or collection, allowing us the opportunity to address the issue.

  • Refunds will not be granted for:

    • Personal taste preferences

    • Change of mind

  • If a refund is requested, evidence (including uneaten cake) must be provided.

  • In cases of late delivery, compensation is limited to the delivery fee.

Thank you for choosing My Heavenly Cakes – where every cake is crafted with care, creativity, and your special occasion in mind.

8. Complaints & Refunds

Complaints must be made on delivery/collection for issues to be rectified. No refunds are given for personal taste preferences.

If a refund is requested, evidence of the issue must be provided, and uneaten cake returned. Refunds will not be issued due to a change of mind.

In the case of late delivery, compensation is limited to the delivery charge only.

Thank you for choosing My Heavenly Cakes - where every cake is crafted with care, creativity, and your special occasion in mind.