Terms & Conditions

This website is operated by My Heavenly Cakes. Throughout these Terms, "we", "us", and "our" refer to My Heavenly Cakes. By accessing our website or placing an order, you agree to be bound by these Terms, including any policies referenced or linked herein.

We reserve the right to update or amend these Terms at any time. It is your responsibility to check this page for updates. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

Quotes & Pricing

• All quotes are valid for 2 months from the date issued.
• Once a booking fee is paid, the quoted price is locked, unless affected by exceptional circumstances beyond our control (e.g. major price increases in ingredients or utilities).

Booking Fees & Payments

• Non-wedding cakes (over £100): A £50 non-refundable booking fee is required to secure your date.
• Orders under £100: Full payment is required to confirm the booking.

Save the Date for Wedding Cakes

A non-refundable booking fee of £100 is required to secure your wedding date. This will be deductible from your final cake price.

Cake Tasters

Payment Methods

• We accept payment via bank transfer, debit/credit card, ClearPay, Klarna, and PayPal.

Late Payments

• Failure to pay the booking fee within the quote's 2-month validity will void the quote.
• Full payment must be received and cleared by the agreed date. If not, the order will not be fulfilled.

Client Cancellations

Booking fees and deposits are non-refundable. Cancellations must be submitted in writing to lois@myheavenlycakes.uk and are only valid once acknowledged by us.

Postponements

• We will try to accommodate postponements but cannot guarantee availability.
• If your new date is unavailable, it will be treated as a cancellation.

Our Right to Cancel

We reserve the right to cancel an order due to illness, injury, family emergencies, or circumstances beyond our control, or threatening, abusive, or obstructive behaviour from the client.

If we cancel, a full or partial refund may be issued depending on the work completed. In cases of client misconduct or breach of contract, we reserve the right to withhold the booking fee and invoice for completed work (e.g. consultations, design, materials purchased).

• Please carefully check your order confirmation. All changes must be submitted in writing no later than 3 weeks before the event.
• If changes affect the cost or require rework, your invoice will be updated accordingly.
• Designs inspired by photos will be interpreted in our own style and are not exact replicas.
• We are not liable for melted chocolate decorations after the cake leaves our possession.

We can offer vegan cakes and gluten, egg, or nut-free options upon request. However, as our kitchen handles all major allergens, we cannot guarantee zero traces.

Client Responsibilities

• Informing guests of allergy risks.
• Removing non-edible decorations (e.g. dowels, wires, ribbons) before serving.
• Ensuring that the event representative and/or venue kitchen staff receive the ingredients and allergen list we provide, and that they take responsibility for informing guests of any allergens present.

Delivery

• Delivery is charged based on mileage and time.
• We are not liable for delays due to traffic, weather, or other unforeseen circumstances. In such cases, maximum refund is limited to the delivery fee.

Collection

We prefer to personally deliver tiered cakes to ensure safe transportation and proper setup at your venue. However, if you choose to collect a tiered cake, you do so at your own risk. A disclaimer will be issued stating that My Heavenly Cakes' responsibility ends at the point of collection. We will not be held liable for any damage that occurs after the cake leaves our premises. We recommend checking your event insurance for coverage.

Setup

• Clients must ensure the table, stand, linen, and knife are ready on arrival.
• Delays may incur a fee of £30 per hour.

• Storage and allergen guidance is provided with every order.
• Frosted cakes should be stored in the fridge and removed at least 30 minutes before serving.
• Sugar paste cakes should not be refrigerated — this causes condensation and accelerates staling.
• Consume within 3 days of delivery for the best taste and freshness.
• Leftovers should be wrapped and frozen for longer shelf life.

• Complaints must be raised upon delivery or collection, allowing us the opportunity to address the issue.
• Refunds will not be granted for personal taste preferences or change of mind.
• If a refund is requested, evidence (including uneaten cake) must be provided.
• In cases of late delivery, compensation is limited to the delivery fee only.