Terms of Service
Full terms of service for My Heavenly Cakes are detailed below. By making an initial payment it will be deemed that the terms are understood and accepted as applying to your order.
Overview
This website is operated by My Heavenly Cakes. Throughout the site, the terms “we”, “us” and “our” refer to My Heavenly Cakes. My Heavenly Cakes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2. Payment Conditions
Prices
Following your consultation / enquiry, your quote is valid for 2 months, paying your initial payment (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control e.g. exceptional fuel, ingredients and utility bills price increases etc.
Initial Payments
A non-refundable booking fee of £50 for large orders other than wedding cakes (total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with My Heavenly Cakes. For orders £100 and under, full payment is required to secure the date, and no later than 3 weeks before the event, unless otherwise agreed by My Heavenly Cakes. A fee of £5 to provide quotes for personalised cakes that require a more complicated design with more than one tier, e.g. character themed cakes as this requires a lot of time in working out the materials and doing a lot of research before I can confirm the full price off the cake.
Save The Date for Wedding Cakes
For wedding cakes, a non-refundable booking fee of £50 is required to confirm your order and secure the date. This payment should be made within 7 - 10 days of receiving your invoice. The outstanding balance of your wedding cake will be due no later than 4 - 6 weeks before the wedding date.
If you wish to secure the date, without yet having a cake design and final price, a £50 payment can be made 7 - 10 days of receiving your invoice. The design and final price will be agreed at least 3 months before the wedding date. Once a full quotation has been received and agreed on, the remainder of the full balance will then be due no later than 4 - 6 weeks before the wedding date.
Tasters
You are welcome to order samples for tasting alongside your wedding consultation. We charge £25 payable in advance for this service. This amount will be deducted from the final cost of your cake if above £350, should you proceed with the booking. A wedding consultation without tasters will be £15 and a quotation only is £10. The fee is to cover the time spent working out each and every item required to build your cake, where to find the material and how much it will cost including delivery costs of materials as well as working out time, ingredients and overhead expenses, delivery and set up of cake etc. This is to ensure that I give you a fair quote and also that I do not undercharge for my services.
Payment
Payment should be made by PayPal, Stripe, bank transfer or card machine if face to face. An invoice will be sent to you once an order has been placed with all the payment details.
If paying by bank transfer please send email to lois@myheavenlycakes.uk with confirmation of transfer in order to prompt acknowledgement of the payment, and a receipt will be sent.
Final payment for your cake is required no later than 3 weeks before the collection/delivery for non wedding events. If your order is required within three weeks of the date of order, full payment will be due.
Late Payments
If your Initial Payment is not paid within 2 months of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.
Cancellation
If cancellation of the event takes place we reserve the right to retain Initial Payment. If cancellation takes place 3 weeks before the event then we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days prior then 100% of the value will be retained to cover the costs of production of the cake.
Cancellation must be made in writing by emailing lois@myheavenlycakes.uk and will only be deemed to take effect from the date your email is received. If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation.
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
3. Design Condition
Alterations & Changes to Wedding Cakes
It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing and no later than 3 weeks before the event date.
If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design.
My Heavenly Cakes reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
Chocolate
We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental / venue temperature.
We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
4.Allergies & Special Dietary Requirements
Special Diets
Please discuss with us if any of your guests have special dietary requirements. Cakes can be made gluten free / egg free / alcohol free / without nuts by request or as a side order to accommodate the guests with special dietary requirements.
Please be aware that although these ingredients can be removed from the cakes, they are still used in our kitchens so we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.
Non-Edible Items
Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers.
5. Delivery Conditions
Delivery charges
Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.
If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your reception. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions or bad roads) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.
We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.
If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport, so please seek our advice on how to transport it, and we highly recommend you check your wedding insurance covers cake damage.
Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.
Cake Set up
It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake
stand & knife, which should all be set- up prior to our arrival, (unless there is an agreement that we will liaise with the venue on your behalf). If any delay is incurred due to
these not being set-up, we reserve the right to charge for any delay incurred (labour costs at £25 per hour, plus any compensation required to pay to other brides whose wedding cake delivery has been delayed as a result) or leave the cake with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily rock the cake once stood on.
Storage & Consumption
1. Each cake order will have a card with allergen list and storage instructions. Cakes and cupcakes can usually last up to 5 days if stored in a tight container in the fridge or even longer if frozen. If frozen, please take the cake out of the fridge at least 2 hours before serving and for cakes in the fridge, 30 minutes before serving.
2. Brownies will last 3 to 4 days in an airtight container at room temperature, up to a week in the refrigerator and up to 3 months in the freezer. If they stay in the freezer for a period longer than 3 months, the taste and quality of the brownies will start to deteriorate.
Damage
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession.
If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event. After this date, we advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, we cannot guarantee its quality if it’s consumed more than 72 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months.
Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.
Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of a chocolate decorated cake.
Complaints and Refunds
If you have concerns about your cake, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly. Please note, there is no refunds to cakes damaged after delivery or collection or due to cake not tasting the way you expected e.g. ‘not sweet enough or too sweet’ as taste is subjective and all recipe measurements are strictly followed when preparing your cakes.
All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.
In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays.
We pride ourselves on our personal yet professional service.
Thank you for using My Heavenly Cakes' services.