FAQs

Here's some of your frequently asked questions about ordering a cake from me. I hope these will help to answer any questions you might have before ordering.

How do I place an order?

Please complete the cake order form giving as much details as possible about your order and I will email you within 48 hours.

How much notice do you need?

Standard Celebration cakes - at least 7 days however, I may be able to accommodate a simple buttercream cake, traybake or box of cupcakes at short notice depending on my availability.

Bespoke Celebration Cakes - at least two weeks’ notice.

Corporate events - at least 2 weeks’ notice.

Weddings - at least 6 weeks’ notice.

How do I pay?

Paypal/Stripe if placing order via the online shop or via bank transfer. Bank details will be provided on your cake invoice if placing your order via the contact form.

Do you do other dietary requirements?

Yes I do, gluten free, egg free, nut free, dairy free, vegan and halaal.

What is your allergen information?

The cakes are made in an environment that uses nuts, dairy and gluten so there may be some traces. An allergen list will be given with your order.

Where are you located?

Trumpington, Cambridge, CB2 9GQ.

Can I collect my order?

Yes you can collect an order if you indicate this on your order form. You will be given the date and time for your collection once your order is confirmed which is an hour slot. If you are going to be late, please inform us so we can reschedule to another time but this may be at the convenience of MyHeavenlyCakes.

Do you have a delivery or collection service?

Yes delivery service is available as follows:

Trumpington and Granchester - Free.

CB1, CB2, CB3, CB4 and CB24 (Shelfords, Stapleford, Cherry Hinton, Chesterton, Arbury Eddington, Hauxton, Harston, Sawston etc.) - £5

CB23 (Dry Drayton, Bar Hill, Madingley, Cambourne, Hardwick, Comberton) Impington, Histon, Milton, Waterbeach and Royston SG8 - £7

St Neots, Huntingdon, Papworth - £10

A delivery time will be given and if you are not going to be in please let us know as we will not reattempt delivery. The cake may have to be collected but at MyHeavenlyCakes convenience. This is due to the fact that we may be busy with other orders, out getting ingredients or delivering other orders or simply out for the day.

Why should I order my cakes from you, a home baker and not from the shop?

My cakes are beautifully handcrafted using the finest ingredients. They are heavenly delicious as the name of my bakery. You get a personalised and professional service as I take pride in good customer service.

How do you work out your prices?

My prices take into consideration the cost of ingredients, packaging, stationery, overhead expenses (gas, electricity, water, internet, advertising, marketing) delivery costs of items ordered online, time taken to bake and decorate etc. Some cakes cost more depending on the complexity of the design or it may be a simple cake but may cost more because of its size e.g. oblong shaped (sheet cake).

What if I am on a small budget?

Please contact me using the Contact Form so that I can work with you to create something within your budget.

Can you make an exact copy of another cake designed by someone else?

I can only use the image as an inspiration and also with handcrafted cakes, I cannot create the exact design that someone else did.

Still have a question?

If your question isn’t answered above, please email lois@myheavenlycakes.uk.